HP Engages Customers via Unified Identity Ecosystem
HP had a fragmented user base with more than a dozen separate legacy identity management and authentication systems.Siloed data created a disjointed customer experience, and systems integration complexity increased management burdens and costs.
Also, regional requirements in different countries restrict how data is stored or how it can move in and out of systems around the world. As a global player, HP operates within many different legal zones. As a result, authentication happening in the background needed to be intelligent.
Lastly, this was HP’s largest identity initiative to date. Over 100 applications, including HP Shopping, HP Partner First Portal, ePrint and more needed to be migrated to the new platform. Because of the large number of concurrent work streams and dependencies, any delay or misstep would propagate through the whole chain. The team set a goal of 99.95% uptime, with zero planned downtime allowed.
Every 60 seconds, HP delivers 102 PCs, 63 printers and 983 consumables to customers all over the world. Today, more than 100 HP business applications are now using HP ID to engage customers and partners globally from the cloud in a secure, highly available environment.
HP ID provides single sign-on for over 150 million existing identities, adding thousands of new identities per day. HP ID solved for a disjointed user experience, reducing confusion and frustration among customers. The radically simplified experience enables customers and partners to easily recognize and use a single identity across all of their HP applications.
Before HP’s Ping Identity deployment, more than a dozen legacy systems were in use across the enterprise. Today, HP has a single IAM platform deployed across the entire organization—reducing complexity, optimizing spend and enabling new business as the company evolves.
More About HP
HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
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